We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at strictlyshades2024@outlook.com. Please note that returns will need to be sent to the following address: 5 Burnley Rd, Bacup OL13 8AA.
Items sent back to us without first requesting a return will not be accepted.
Any further questions can be asked via social medias.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if the wrong items is received and we can fix this issue as soon as possible.
Exceptions / non-returnable items
Sunglasses accessories will not be accepted for returns.
Unfortunately, we cannot accept returns on sale items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since your item was accepted for return, please be sure contact us at strictlyshades2024@outlook.com.